Shipping policy

At Toolvent, we are committed to providing a clear and transparent shipping experience for all our customers. This policy outlines our shipping procedures and timelines.

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a separate notification email once your order has been shipped.

Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all orders to destinations within the United States.

Here is a summary of our shipping details:

  • Shipping Cost: FREE
  • Shipping Carrier: USPS (or a comparable carrier)
  • Shipping Destination: United States Only
  • Processing Time: 1-2 Business Days
  • Estimated Transit Time: 5-9 Business Days

Based on this, the Total Estimated Delivery Time is between 6 and 11 business days from the time you place your order.

Please note that transit times are estimates provided by the carrier and may be affected by factors outside of our control, such as holidays, weather conditions, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

You can check the status of your order at any time by visiting our dedicated Order Tracking Page. You will need your order number and email address to view your updates.

Incorrect Shipping Address

It is the responsibility of the customer to ensure that the shipping address entered at checkout is complete and correct. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange for re-shipment at the customer's expense.

Contact Us

If you have any questions about this policy or a specific order, please do not hesitate to get in touch.

  • For general inquiries, the best way to reach us is by email at support@toolivent.com. We respond to all emails within 24 business hours.
  • For more urgent questions, you may also call our support line at +1 (307) 855-1331 during our regular business hours.