FAQ

Shipping & Delivery

Q: How much does shipping cost?
A: We are pleased to offer free standard shipping on all orders to any address within the United States.

Q: How long will it take to receive my order?
A: Our total delivery time is a combination of processing and transit time.

  • Processing Time: Orders are typically processed and handed off to our shipping partner within 1-2 business days.

  • Transit Time: Once shipped, orders are in transit for an estimated 5-9 business days.

  • Therefore, you can expect to receive your order within a total of 6-11 business days.

Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can also check the status of your order at any time on our dedicated Order Tracking Page.

Q: Where do you ship from?
A: Our products are shipped directly to you from our trusted fulfillment partner's warehouse located within the United States.

Q: Do you ship internationally?
A: Currently, we only ship to addresses within the United States.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-Day Return Policy. If you are not satisfied with your product, you can request a return within 30 days of receiving your order, provided the item is unused and in its original condition and packaging.

Q: How do I start a return?
A: To initiate a return, please contact our support team at support@toolivent.com with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.

Ordering & Payment

Q: Is my payment information secure?
A: Absolutely. Our store is built on the Shopify platform, which is certified Level 1 PCI DSS compliant. All transactions are SSL encrypted, and we do not store your credit card information. Your payment is processed directly through a secure, trusted payment gateway.

Q: Will I be charged sales tax?
A: We are required by law to collect sales tax on orders shipped to an address within the state of Wyoming (WY). No sales tax is charged for orders shipped to any other state in the US.

Products & General

Q: Are your products new?
A: Yes, all products sold by Toolvent are brand new and sourced from reputable suppliers.

Q: Do you have a physical retail store?
A: No. To offer a wide, curated selection of tools at the best possible value, we operate exclusively as an online store. Our physical address is for mailing and office purposes only and is not a retail storefront.